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Communication Skills

The Serious Game on Customer Service Skills: This Is How ‘2100’ Works

The Serious Game on Customer Service Skills: This Is How ‘2100’ Works

‘2100’ is already here. We have not traveled in time. We are talking about the first simulator in the market to train and develop customer service skills. In the last weeks we have been dedicated to presenting it at international…

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7 Customer Service Skills That Your Employees Must Know

7 Customer Service Skills That Your Employees Must Know

Customer service skills are essential to the success of your business. Make your team aware of these key tips to take good care of your customers: 1. Availability The willingness to help is rule number 1 in an efficient customer…

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The Secret of Task Force Management in 5 Steps

The Secret of Task Force Management in 5 Steps

Task force management is an essential function among those of a leader. These are the 5 steps you must take in order to develop your business and strengthen your leadership: 1. Highlight the importance of your team As a team…

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Effective Business Communication: 8 Secrets To Make Your Business Card Your Strongest Ally

Effective Business Communication: 8 Secrets To Make Your Business Card Your Strongest Ally

07/09/2016
Gamelearn

Effective business communication is, above all, a good cover letter. The first step to make ourselves known is always to reach out and offer our business card. We tell you how to use this underrated and yet very powerful tool:…

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Performance Management: How To Prevent Your Employees From Getting Frustrated

Performance Management: How To Prevent Your Employees From Getting Frustrated

Performance management is key to the success and the future of your business. Helping your employees to control their frustration and therefore improve their performance is one of your responsibilities as a leader. Do you want to know how to…

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Effective Communication: Why The Phone Is Not A Proper Means Of Negotiating

Effective Communication: Why The Phone Is Not A Proper Means Of Negotiating

Effective communication is key to any successful negotiation. For your messages to be understood and, in turn, for you to be able to correctly understand your interlocutor, it is essential that the interaction be as transparent and direct as possible….

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Communication Strategies: Using the Flinch Response

Communication Strategies: Using the Flinch Response

Today, we tell you how to negotiate using the ‘flinch’ technique or “emotional exaggeration”, one of the oldest communication strategies, although also one of the most unknown by negotiators. What is the flinch and how does it work? It is…

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The art of negotiation

The art of negotiation

In the same way that a salesperson negotiates with their customer so that they will buy what they are selling, a negotiator sells their proposal to the other party in the best possible way. The art of negotiation is not about…

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10 Ways To Boost Your Selling Skills From The Godfather

10 Ways To Boost Your Selling Skills From The Godfather

Improving your selling skills and learning new negotiation techniques is key if you to achieve success in business. The world-famous The Godfather trilogy, directed by Francis Ford Coppola and based on the novel by Mario Puzo, has become one of the…

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Put technology on hold for effective communication in the workplace

Put technology on hold for effective communication in the workplace

29/06/2015
Gamelearn

It is very likely that, more than once, you’ve found yourself talking to someone who did nothing but look at their mobile phone or paid more attention to their tablet than to you. You may have also attended meetings during…

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Changing your body language to improve your influencing skills

Changing your body language to improve your influencing skills

01/06/2015
Gamelearn

Body language speaks on our behalf, and that’s why it is one of the most important aspects in relating to other people. At work, the mastering of body language is also essential so as to communicate properly and show your…

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Tips to increase your job satisfaction

Tips to increase your job satisfaction

The International Workers’ Day is celebrated on May 1st and Gamelearn wants to take this opportunity to think a little bit of those aspects that increase your job satisfaction. Money is not enough We often think that money is the…

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Assertive communication skills: What does being assertive mean?

Assertive communication skills: What does being assertive mean?

27/03/2015
Gamelearn

Being assertive is a communication skill that sits halfway between passivity and aggressiveness. It is often confused (when it shouldn’t) with the latter, since assertiveness implies defending our position firmly and persistently. And yet, assertiveness means much more than expressing our viewpoint….

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5 Tricks of non verbal communication to enhance the success of your negotiations

5 Tricks of non verbal communication to enhance the success of your negotiations

20/03/2015
Gamelearn

Negotiating successfully is all about arguing and defending our interests in the right way. Body language is a key element whose command is a challenge in that it can determine the outcome of a negotiation. Take good note of these…

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Negotiation simulator Merchants: How does it work?

Negotiation simulator Merchants: How does it work?

The practical approach of game-based learning courses makes negotiation skills training particularly effective. That is why Merchants includes a negotiation simulator. The students are able the skills and techniquest they learn in a virtual environment to gain confidence when facing real…

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