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Providing a course on customer care is not enough; your team needs to practice what they’ve learned

Providing a course on customer care is not enough; your team needs to practice what they’ve learned

Gamelearn

The variety of training programs on offer is endless. We have at our fingertips thousands of courses on every conceivable topic and for all kinds of people. This is also the case with customer care: there are a host of…

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9 customer care strategies that will make your business grow

9 customer care strategies that will make your business grow

Gamelearn

Designing customer care strategies that make our business grow is vital if we are to make sure our project is successful and if we want to increase our portfolio of contacts. Knowing these skills will also help us to retain…

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4 Tips to Improving your Customer Service Skills

4 Tips to Improving your Customer Service Skills

Gamelearn

Taking care of the customer service program of our company means to look after our customers, and thus to ensure the present and future success of our organization. These are 4 key tips to improving your customer service skills: 1….

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4 Keys to Acting With Empathy in Customer Service

4 Keys to Acting With Empathy in Customer Service

Gamelearn

What is empathy? It is something as simple but important as the ability to put ourselves in another person’s shoes. In the field of customer service, practicing empathy is vital to the success of our business and the image generated…

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The Serious Game on Customer Service Skills: This Is How ‘2100’ Works

The Serious Game on Customer Service Skills: This Is How ‘2100’ Works

‘2100’ is already here. We have not traveled in time. We are talking about the first simulator in the market to train and develop customer service skills. In the last weeks we have been dedicated to presenting it at international…

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7 Customer Service Skills That Your Employees Must Know

7 Customer Service Skills That Your Employees Must Know

Customer service skills are essential to the success of your business. Make your team aware of these key tips to take good care of your customers: 1. Availability The willingness to help is rule number 1 in an efficient customer…

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