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Meliá revolutionizes hotel training with an innovative, game-based approach
Challenged by the need to work on soft skills and overcome the low participation rates synonymous with traditional training, Meliá found their solution in gamification. This intriguing learning experience has unlocked its employees’ potential.
A brighter future
Meliá has radically transformed how it trains its 6,000 employees by implementing more than 60 video game-based courses and increasing participation, knowledge retention, and skill acquisition across the board. This innovative approach has driven the company’s success and set a benchmark in the hotel industry.
52.9
NPS — 77.9 points above the average for other formats.
93%
of employees who took the course recommend it.
97%
of employees found it to be applicable in their day-to-day.
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