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Phone House strengthens its customer service with a serious game
Store employees who took the training saw an increase in sales of 4% and improved the company’s NPS by 13%.
The customer at the center
For the company, good in-store customer service is the key to keeping the business on track. The objective of the training effort was to help make managers and employees more aware of the impact their actions have as well as teach them the company’s customer service protocols.
4%
increase in sales in stores where employees took the course.
13%
increase in NPS from customers.
97%
of employees who took the course found it to be applicable.
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