Duration: 4h.
Languages: spanish, english, french, german, portuguese, portuguese (brazil), russian, dutch, italian, turkish, chinese, arabic, korean.
What will you learn?
- You’ll develop your business acumen through effective communication with customers.
- You’ll work on your skills related to empathy, initiative, proactivity, and conflict management.
- You’ll learn how to use customer ratings and reviews on social media to make strategic decisions.
What does this course include?
- 8 interactive lessons that will immerse you in a hands-on learning journey.
- 26 real-life situations that give you the opportunity to put your skills to the test.
Who is the course for?
- Professionals looking to improve their customer service skills and jumpstart their careers.
- Companies that want to optimize their customer service and increase customer satisfaction.
How long does the course take?
The course has a duration of 4 hours and can be completed at your own pace.
What does the course consist of?
- An innovative game-based learning methodology that helps you learn in a fun and effective way.
- Realistic simulations that put you directly in the shoes of a customer service professional.
- Practical exercises based on real situations in the business world.
Why choose this product?
- It will help you acquire the skills and knowledge you need to become a customer service expert.
- It will help you improve customer satisfaction and increase profitability at your company.
- It offers a unique and memorable learning experience.
Why is this course best for your company?
- It helps you improve your company’s image and reputation.
- It allows you to build customer loyalty and increase your retention rate.
- It helps you reduce costs surrounding customer service.
