Duration: 50′
Languages: Spanish, English, French, German, Portuguese, Dutch, Italian, Croatian, Bulgarian, Serbian, Slovenian, Turkish, Chinese, Greek, Ukrainian, Vietnamese, Polish, Thai, Russian
Objectives
- Learn to deal with conflict in an assertive way.
- Apply the four-step method for crafting a strong message.
- Say “no” when needed, and stick to it.
Course material
- 3 interactive lessons
- 5 real-life cases
- Rudolph, the red “no” reindeer!
