Complete course. Techniques, tips and applicable tools
Negotiation Simulator. Practice and personalized feedback
Game. Adventure, suspense and competition
To understand the importance of customer feedback on social networks and its impact on the company.
To develop a “business sense” or Business Acumen.
To improve the skills of empathy, initiative, proactivity and management of conflict situations.
To practice and learn by solving real situations.
To understand the impact of a good customer service strategy on every area of the company.
To develop techniques and tools to improve the quality of customer service.
“2100” is aimed at any employee who has a direct contact with the customer, and also at every person with management responsibilities who need to understand the impact of customer service on the company.
Gamelearn has trained professionals of all profiles on more than 1,000 companies from all sectors across five continents, many of them belonging to Fortune 500.
The practical approach of game-based learning courses makes negotiation skills training particularly effective.
Merchants includes a complete negotiation simulator that enables students to practice the skills they learn.
In this way they are able to practice their negotiation skills in a virtual environment to gain confidence when facing real situations.
Traditionally negotiation skills are taught by consultants who after presenting the theory, usually evaluate students when applying the techniques and strategies in role plays or simulated situations. However, lack of time and high costs, classroom training is becoming less common in businesses.
E-learning is a training format not a methodology. The use of e-learning makes corporate training easier specially in multinational companies.
Serious games when online are in essence e-learning. Serious games make possible soft skills learning and development.
Serious games training in negotiation are more effective, more comfortable for users and easier to implement for companies. In result, the learning impact of serious games is higher because of the methodology and the cost of the training is lower thanks to the online format.
The simulator is the core of Gamelearn’s serious games. It enables the interaction between the students and the video game. Merchant’s negotiation simulator gives constant feedback and evaluation to the students so they can train their negotiation skills until feeling confident.
Through the use of online video games, a complex negotiation simulator allows the player to engage in the learned skills and get instantaneous and personalized feedback, in much the same way that a class instructor would. The advantage, however, is that the negotiation simulator interacts only with one player and therefore the feedback is provided more directly and often to him.