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Serious games and gamification Blog

4 Tips to Improving your Customer Service Skills

4 Tips to Improving your Customer Service Skills

Gamelearn

Taking care of the customer service program of our company means to look after our customers, and thus to ensure the present and future success of our organization. These are 4 key tips to improving your customer service skills: 1….

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Join the Exclusive Club of the Most Awarded Companies in Human Resources with Gamelearn

Join the Exclusive Club of the Most Awarded Companies in Human Resources with Gamelearn

In Gamelearn we end 2016 flush with success! Together with MAN Truck & Bus and LG Electronics, we have won the most important Human Resources awards of the year. New achievements to be added to the rest obtained in 2016,…

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Problems With Task Management? 7 Tips for Managing your To-Do List

Problems With Task Management? 7 Tips for Managing your To-Do List

Do you have a never-ending to-do list? If you are one of those people who get overwhelmed with their pile of pending tasks, you will like these 7 tips to reduce your list and improve your task management skills. Keep…

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4 Keys to Acting With Empathy in Customer Service

4 Keys to Acting With Empathy in Customer Service

Gamelearn

What is empathy? It is something as simple but important as the ability to put ourselves in another person’s shoes. In the field of customer service, practicing empathy is vital to the success of our business and the image generated…

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The Serious Game on Customer Service Skills: This Is How ‘2100’ Works

The Serious Game on Customer Service Skills: This Is How ‘2100’ Works

‘2100’ is already here. We have not traveled in time. We are talking about the first simulator in the market to train and develop customer service skills. In the last weeks we have been dedicated to presenting it at international…

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7 Customer Service Skills That Your Employees Must Know

7 Customer Service Skills That Your Employees Must Know

Customer service skills are essential to the success of your business. Make your team aware of these key tips to take good care of your customers: 1. Availability The willingness to help is rule number 1 in an efficient customer…

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7 Common Mistakes You Must Avoid to Increase Your Personal Productivity

7 Common Mistakes You Must Avoid to Increase Your Personal Productivity

Increasing your personal productivity is easy when you know how. To get off on the right foot, take note of these 7 common mistakes you must avoid: 1. Thinking you will remember everything If you are someone who trusts their…

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Why Are Learning Games for Adults More Effective Than Traditional Learning?

Why Are Learning Games for Adults More Effective Than Traditional Learning?

Mary Poppins put it well: “a spoonful of sugar helps the medicine go down”. In other words, the game helps and motivates to complete tasks which are, in theory, not so interesting. This principle also applies when we grow up,…

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6 Key Questions You Must Ask In Order To Build Team Leadership

6 Key Questions You Must Ask In Order To Build Team Leadership

If you aspire to exercise team leadership, asking questions to members of your organization is key for communication to flow and for you to become a successful manager. These are the six key questions you must ask your team: 1….

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Welcome to ‘2100’, the First Simulator on Customer Service Skills in the Market

Welcome to ‘2100’, the First Simulator on Customer Service Skills in the Market

In our calendar, this October 26 is marked as the most important day of the year: we have just launched the first simulator on the development of customer service skills in the market at the Gamelearn Special Event. Welcome to the…

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Gamelearn Strengthens its Leadership in Latin America at the ATD Mexico Summit

Gamelearn Strengthens its Leadership in Latin America at the ATD Mexico Summit

Gamelearn is attending once more the ATD México Summit, held in Mexico City today. There, the leading experts in corporate training gather to present the latest news in talent development for organizations. The ATD (Association for Talent Development) is one…

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Gamelearn Attending Zukunft Personal, the Most Important Corporate Training Event in Germany

Gamelearn Attending Zukunft Personal, the Most Important Corporate Training Event in Germany

This week we are taking the plane to land at Zunkuft Personal in Cologne, the most important corporate training event in Germany. We are attending the meeting, held on October 18, 19 and 20, as sponsors and we are participating…

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The Secret of Task Force Management in 5 Steps

The Secret of Task Force Management in 5 Steps

Task force management is an essential function among those of a leader. These are the 5 steps you must take in order to develop your business and strengthen your leadership: 1. Highlight the importance of your team As a team…

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Game-based Learning vs Classroom Training. Or Why Learning Through Playing is the Better Option

Game-based Learning vs Classroom Training. Or Why Learning Through Playing is the Better Option

Game-based learning vs classroom training. The arrival of new learning methodologies responds to a reality: new generations need to learn in a different manner. The so-called ‘Millennials’ demand other kind of stimulus, different and better than the passivity of a…

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The Importance of Satisfaction in Win-Win Negotiations

The Importance of Satisfaction in Win-Win Negotiations

Gamelearn

Satisfaction is the key to any negotiation process, more so than the money or goods we may obtain from it. Read on to learn to negotiate while you satisfy the wishes and needs of both parties in what is commonly called…

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Gamelearn Attending the Online Learning Conference in Chicago as a Speaker

Gamelearn Attending the Online Learning Conference in Chicago as a Speaker

It is “back to school” season and Gamelearn is travelling to Chicago this September to take part in the Online Learning Conference, a meeting organized by the prestigious publication Training Magazine, a voice for the training industry for more than…

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Serious Gaming Against Mind-Wandering or Lack of Concentration

Serious Gaming Against Mind-Wandering or Lack of Concentration

Are you easily distracted? Serious gaming and videogames are the subjects of many studies about learning improvements, like this one by the University of Bristol conducted by Professor Paul Howard-Jones. These are the benefits of the game, especially when it comes…

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The 	Unstoppable Growth of Gamification and Digital Learning Games in Education

The Unstoppable Growth of Gamification and Digital Learning Games in Education

Gamification in education has always been present with the goal of boosting motivation and making learning a fun and effective process. In recent years, gamification has moved to digital learning: from 2010 to 2015, the development of a new way…

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The Democratic Leadership Style Through Apple, Twitter and The White House

The Democratic Leadership Style Through Apple, Twitter and The White House

The democratic leadership style, also known as participative leadership, is mainly based on mutual respect and the participation of all the people with a shared goal. Collaboration between the leaders and the team All definitions of democratic leadership revolve around…

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Effective Business Communication: 8 Secrets To Make Your Business Card Your Strongest Ally

Effective Business Communication: 8 Secrets To Make Your Business Card Your Strongest Ally

Gamelearn

Effective business communication is, above all, a good cover letter. The first step to make ourselves known is always to reach out and offer our business card. We tell you how to use this underrated and yet very powerful tool:…

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