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Customer Success Manager (CSM)

Company – Gamelearn

Gamelearn is the world-leading company in skills training through video games and a pioneer in the development of game-based learning solutions. With over 15 years of experience, we have trained more than 200,000 professionals from more than 1000 companies all over the 5 continents (BBVA, Volvo, Adidas, Bayer, Camper, Coca-Cola, Decathlon, Ericsson, Europcar, Fujitsu, Iberia, Hyundai, Nivea, Panasonic, Pepsi …).

Gamelearn has revolutionized corporate training by creating the game-based learning platform, a market leader, and becoming a global solution for any Training and Development department:

We are growing our sales year by year and we are in the process of international expansion.

We are a team passionate about video games and people development. We like the good atmosphere and have fun at work (our offices have table football, a ping pong table, video game consoles, sofas and vending machines).

Join a young, multicultural, creative and innovative team with a great purpose: to help people become better.

 

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

 

 

Responsibilities

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.

 

Qualifications

  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention OR consultancy experience.
  • Prior sales or tele-sales experience a plus.
  • Proven ability to drive continuous value of our product(s).
  • Familiarity working with corporate clients.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

 

Requirements

  • Fluent German or French and English or Spanish.
  • 3+ years of relevant experience (sales, account management or customer service).
  • Demonstrated project management skills.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.